FAQ

Your Order

How do I know when my order has been shipped?

You will be notified via email that your order was shipped provided an accurate email address was given.

When can I expect my order?

You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 1-3 business days before your order is shipped out.

• Standard Ground: After your order is shipped out, you should receive your order within 2-10 business days.
• 2nd day: After your order is shipped out, you should receive your order within 2 days.
• Overnight: After your order is shipped out, you should receive your order within overnight.

Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

Order status glossary

Your order status is supplied to you via email provided an accurate email address is given. You will receive a series of emails that indicate what is happening with your order. The following emails will be sent to you according to the stage your order is currently in.

• Order Confirmation: Within minutes of your order being successfully placed in our database, you will receive an email stating your order is confirmed.
• Shipping Confirmation: When your order is shipped, you will receive an email stating it has been shipped. Depending on your selected method of shipping, you should receive your order accordingly after you receive this specific email.
• Backordered: If an order is currently not available due to it not being in stock, you will receive an email stating your order is currently on backorder. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order.
• Cancelled: If an order is no longer available and has been discontinued, you will receive an email stating your order has been refunded.
• Credit Memo: If your order has been cancelled or if you have requested a refund, you will receive a Credit Memo email which confirms that your credit has been processed. It may take 5-7 business days for the funds to return to your account.

Please be advised that we frequently try to update our website to reflect the items we have in stock and available. We apologize in advance if your order gets backordered or cancelled.

Can I make a change to my order?

Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

If your order has not yet been shipped out, please use the contact us form and select the applicable department in the drop down menu and include the details of your possible correction, including your Order Confirmation Number. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

Where is my order?

You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 1-5 business days before your order is shipped out.

• Standard Ground: After your order is shipped out, you should receive your order within 2-10 business days.
• 2nd day: After your order is shipped out, you should receive your order within 2 days.
• Overnight: After your order is shipped out, you should receive your order within overnight.

Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

Please click here to find the status of your order.

Backordered items/Cancelled Items

Backordered items: If an order is currently not available due to it not being in stock, you will be notified in the cart before checking out. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order and you will receive a shipment confirmation email with your tracking number.

Cancelled items: If an order is no longer available and has been discontinued, you will receive a Credit Memo email with your refund amount.

Many of our stores also serve as retail outlets for team merchandise and are subject to walk-in traffic in addition to their web sales. We make every effort to keep the online stores stocked with merchandise, but during intense demands for a school's product, out-of-stock items or sizes may not be pulled off the site in time. You will not be billed for a cancelled item.

Please be advised that we frequently try to update our website to reflect the items we have in stock and available. We apologize in advance if your order gets backordered or cancelled.

Merchandise Inquiries

How can I search for a product?

You can search for a product on our web site by using the search bar in the top right hand corner of our website. Simply enter a general one or two word description and the system will give you a query of any item(s) we have available on our site.

Tips on using the search engine: We suggest typing in minimal words to optimize your search. For example, if you are looking for rivalry merchandise, simply type in "rivalry" in the search engine and it will produce a list of item(s) we may have available on the site.

Please be advised that we carry as many products as possible, however sometimes we may not have the item you are looking for available. We suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

Why don't you have my size available on the site?

If a size is not available, it is most commonly on backorder. If an item is on backorder, it generally takes 10-15 days to restock. Please peruse the site again in the next 2-3 weeks for availability. We apologize for these types of delays.

What if I don't see an item on your site that I want?

We suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

You can also send us an email with the details of your merchandise inquiry by using the contact us form and selecting the department "Merchandise Inquires". This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

What happened to the item that was on the website last weekend?

We make every effort to keep the online stores stocked with merchandise, but during intense demands for a school's product, out-of-stock items or sizes may not be pulled off the site.

We suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

You can also send us an email with the details of your merchandise inquiry by using the contact us form and selecting the department "Merchandise Inquires". This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

How can I make a product suggestion?

We frequently are looking to see what our users are would like to see available on the website. Please click here and select the department "Merchandise Inquiries" to contact us with details of what you would like to see available on our website.

How can I receive a catalog?

The online Official Online Athletics Store does not publish a catalog. As we're updating items on the sites frequently, a print catalog would quickly be outdated.

Payment Options

What type of payment options do you accept?

We accept the following payment options:

• Paypal
• Pay with Amazon
• Visa
• MasterCard
• Discover
• American Express
*Please be advised that you can use either a credit card or bank/debit card.

Why do I have to pay sales tax?

CBS Interactive is the vendor of record for your online purchase through this Official Online Athletics Store. We are required to charge sales tax for orders shipped to states in which we have a business interest or location. Please be advised that this location is most likely not a Official Online Athletics Store where you can purchase merchandise, but more likely a sales, marketing, or administrative office. Please be advised that we currently charge sales tax for orders in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS, MO, NV, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WV, WI, WY.

Do you offer gift certificates?

We currently offer Gift Cards on some of our athletic sites and they can be found in the "Gift Cards" category in the footer categories or in the header.

Can I use a pre-paid Visa or Mastercard gift card to pay for my order?

At this time, we are unable to accept pre-paid gift cards as a form of payment for your order, even if it has a Visa or Mastercard logo on it. We apologize for the inconvenience.

Shipping Information

What shipping options do I have? (Standard, Overnight, 2nd day)

We offer multiple shipping methods, which include Standard, Overnight, 2nd day.

Standard Ground is the cheapest form of delivery. It can take up to 2-10 business days.
2nd day is priced a little more than Standard Ground, however you will receive your order within 2 days of your order being processed and shipped.
Overnight is priced a little more than 2nd day, however you will receive your order overnight once it is processed.

Please note that all Express Deliveries (Next Day Air and 2nd Day Air) are next Business Day only. This excludes Holidays and Weekends. Choosing Express shipping minimizes delivery days, not order processing days, which may take 1-3 days.

How do I calculate my shipping, handling, and tax costs?

In order to calculate your shipping, handling, and tax costs, simply place the item(s) in your shopping cart and prior to checkout you can see the shipping costs for your desired item(s) by using the Shipping & Tax Estimator in the cart. Be sure to enter your location - country, state/province, and zip code. Finally click on the link that reads: "Estimate" and it will give you the rate options for your desired item(s).

How long does it take to process orders?

Due to the high volume of orders and the unique nature of this item, our policy allows for up to 2-4 weeks before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.

Tracking your order

Your shipping confirmation order should contain a tracking number for your package. If your order is shipped in multiple packages, you will receive multiple shipping confirmation emails and/or tracking numbers.

Do you ship to Canada or International?

Yes. We ship to the United States and Canada.

Returns and Exchanges

What is your return policy?

Auburn Tigers Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item.

To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Auburn Tigers Official Marketplace will only refund shipping if your return was a result of our error.

All auction sales are final. We do not offer refunds or exchanges. Please contact us here to request the appropriate return shipping address.

How do I return or exchange an item?

Auburn Tigers Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Auburn Tigers Official Marketplace will only refund shipping if your return was a result of our error.

All auction sales are final. We do not offer refunds or exchanges.

Please contact us here to request the appropriate return shipping address.

Damaged or Defective Items

Auburn Tigers Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Auburn Tigers Official Marketplace will only refund shipping if your return was a result of our error.

Please contact us here to request the appropriate return shipping address.

Partial Orders

Auburn Tigers Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Auburn Tigers Official Marketplace will only refund shipping if your return was a result of our error.

All auction sales are final. We do not offer refunds or exchanges.

Please contact us here to request the appropriate return shipping address.

Wrong item received

Auburn Tigers Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Auburn Tigers Official Marketplace will only refund shipping if your return was a result of our error.

Please contact us here to request the appropriate return shipping address.

When can I expect my credit to be completed?

Usually, credits will post back into your account with 5-7 business days after your refund has been initiated. You will receive a "Credit Memo" email once a Customer Service Representative has processed your refund.

Please contact us here if you have any questions.

Safety, Security, and Privacy

Is your site secure to use?

Yes. We use a number of high-security tactics to make sure all of your information is extremely protected.

Gift Cards

Do you offer Gift Cards?

Currently, only some of our websites offer gift cards. We plan to add more soon!

How do I print my Gift Card?

We have made the gift card giving process super simple by providing the ability to simply email your gift card to the recipient. All you need is their email address and we'll take care of the rest.

Official Auctions

How can I submit a Bid?

After you review the listing information for the item that interests you, click on Bid Now and follow the directions to enter and confirm your bid. Please Note: You’ll need a registered account and credit card on file in order to successfully place a bid.

Do I need to use a credit card to bid?

Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid. A $1 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your payment card information is up to date to ensure that your winning bid can be processed without delay. In order to successfully pay for your auction items, the billing address for your credit card must match the billing address entered for your account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid.

If you need to update your credit card information, you can do so at anytime from the section called Manage Cards within the My Auction Account section.

How do I increase my Bid?

To increase your bid, you can do so by simply entering another bid on the auction. This bid will not change your current bidding amount if you are the winning bidder, but will ensure you are still winning up until the new amount.

I placed a bid. Why isn't it showing up on the item page?

There are 3 steps to placing a bid on an auction. You must complete all four steps in order for our system to record and display your bid in a listing's Bid History.

1. Click the Bid Now button on the listing page of the item you are viewing. You will be asked to Login, if you haven't done so already.
2. On the listing/product page, enter your bid for the item, and click Bid Now. You will be asked to Login, if you haven't done so already.
3. Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and Bid amount or you can submit your bid.
4. To place your confirmed bid click the Confirm my Bid button.

Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid.

When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.

I have confirmed my bid, but it tells me it is invalid. Why?

There are two reasons why a bid may be considered invalid:

1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00 Do not enter any dollar signs ($) or commas (,) into the Bid Amount field.
2. Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

Why doesn't my bid show up online after I bid?

The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons.

The Listing page updates 10-20 seconds after you make your bid to reflect the new Current Bid.

Is my Bid amount visible to others?

With Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below that maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid.

With Reserve Price auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount and nickname will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met, however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below that maximum bid threshold.

How will I know if my bid is no longer a winning bid?

We will send you an e-mail when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that your regularly visit the Auctions website to check your "Bidding Status" in My Account.

Why did a bid from earlier today beat my bid?

If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.

Why does the number of Bids on the listing information page display more Bids in the table than are listed after I click the Bid History link?

If the Number of Bids in the listing info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased and initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.

What is a Maximum Bid/Automatic Bidding?

This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your Maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder.

The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered.

If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder.

If another bidder places a higher maximum bid, you will be emailed to login and place another bid.

Example:

1. The current bid for an item is $100 with a $10 increment.
2. Customer A enters a max bid of $200; Customer A is now winning at $110
3. Customer B enters a max bid of $150
4. System will now bid $160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning
5. Customer B re-enters a max bid of $200
6.Customer A is now winning the auction at $200 because he was the first to enter a max bid of $200

How are bids displayed within the Bid History list?

The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatically Bidding) for a maximum bid amount.

Can I increase my maximum bid amount after I have placed a bid?

Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).

You won't be bidding against yourself when you want to increase your maximum bid amount even though if you're the current high bidder.

It appears as if someone is intentionally overbidding himself. Why is this happening?

In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder A might bid $10, $12, $14, $16, and so on. Nothing fraudulent is going on! Most likely, you or bidder A is causing this effect by bidding against bidder B's "Maximum Bid". Bidder A is trying to find the point where his/her Bid will outbid the maximum bid being increased by proxy on each bid. At the time the maximum bid price of the bidder B is exceeded, the new bidder A will have a winning bid.

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?

When a bidder places a "Maximum Bid", that bidder may have entered a maximum bid that is higher than your bid, but at a smaller bid increment because at the time the maximum bid was placed, it was in an amount far greater than the required increment. In this case, the bidder using proxy bid will be winning at exactly their maximum bid.

Example: An item has a bid increment of $2.00. The current winning bid is at $30.00. You bid $49.00 (Maximum Bid) and Bidder B bids $49.01 (also a Maximum Bid). In this case Bidder B will be winning at exactly $49.01 even though it appears to not meet the minimum increment. It was more than the bid increment when he placed the bid. The bid was only at $30.00 so a bid of $49.01 is a $19.01 bid increment.

Do all auctions close at exactly the scheduled closing time?

The Bid Extend feature works together with "Maximum Bid" to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the "Or Later" link, if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.

What is Bid Extend?

The Bid Extend feature works to ensure that bidders will always have a chance to challenge bids placed in the final seconds. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes. You will have to refresh the listing page to get the most updated bid information for each individual listing.

Can I retract a confirmed Bid?

Confirmed bids may only be retracted under special circumstances and require that you submit a formal request to retract, as described below.

Once you have submitted your confirmed bid, it can only be retracted under the following circumstances.

• You made a typographical error when placing a bid amount.
• You submitted your valid bid retraction more than 24 hours before the auction closes.
• New item information added by the seller changed your understanding of the item for which your bid was placed.
• You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable.

To make a formal request to retract a confirmed bid, you must email Customer Service via the Contact Us section. Please include the item listing number and the reason for the retraction. Bid retraction requests received less than 24 hours before an auction closes will not be processed regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected at CBS Interactive Auctions' sole discretion on Athletics' behalf.

What is a Fixed Price auction?

Fixed Price Sale listings or "Buy it Now" auctions have a fixed price set by the seller. Buyers simply choose to buy the item at that price. Fixed Price listings will remain active until all items have been sold or the close date and time set by the seller has been reached. Please allow 2-4 weeks after you make your purchase for delivery. The end time for a "Buy it Now" listing does not determine the ship window.

What is a Reserve Auction?

In a Reserve Auction, the seller sets the Reserve Price, which is higher than the Opening Value. A reserve price allows the seller to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, or at or above, the reserve.

RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close.

RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold.

If the highest bid at the auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period after the auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.

Why does a seller use a Reserve Price?

In a Reserve Price auction, the seller starts the auction at a value below the lowest price at which s/he is willing to sell (the Reserve Price) to capture the bidder interest. This way, the bidders are not forced to bid at fair market value from the start of the auction. Also, many sellers prefer Reserve Price auctions when they are not sure of the market value of an item, and want to find an audience by enticing multiple bidders' interest.

Why is my Bid not winning when it is the Current Highest Bid?

If you have bid on a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.

How can I view all bids I've submitted?

Within the site header, select Bidding Activity. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.

What is my ‘Auction Watch List’?

The Watch List feature can be used to keep track of items you’re not ready to bid on, but want to monitor closely so you can bid on them when you’re ready. On each auction listing page, there is a link titled ‘Add to Watch List’. Click on that link to add an item of interest to your list.

I appear to have been outbid by an amount smaller than the bid increment. How has this occurred?

The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.

What is Real Time Bid Refresh?

This occurs when a maximum bid, previously placed, becomes the new winning bid. The new winning bid is allowed by the system because when the previous maximum bid was placed, it was above the minimum bid increment at that time.

Why did Real Time Bid Refresh automatically deactivate?

Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.

Miscellaneous

How do I make a suggestion?

Please contact us here and select "Merchandise Inquiries" with the full details of your suggestion and we will ensure the appropriate individuals are aware of your comments. We appreciate you taking the time to send us your suggestions and comments.

How do I contact affiliates?

For information about how your school can become part of CBS Sports Digital, contact Eric Foote at eric.foote@cbsinteractive.com.

How do I unsubscribe from your newsletters?

To unsubscribe your email address from receiving any future newsletters, please use the directions listed below.

Simply click on the link located at the bottom of any unwanted transactional email that reads, "Unsubscribe". The text will be similar to the following:

"To unsubscribe from future messages of this type, click here"

Then you can simply click on the radio button that reads, "Yes", listed under the text that reads,

"Do you want to unsubscribe?".

If you are not able to unsubscribe using the link provided on that page, please forward a copy of that newsletter by clicking here and we will unsubscribe your email address for you.

How can I report an error on your site?

Please click here and select "Merchandise Inquiries" to report any spelling, information, or any other error you may have encountered on our website.

Please click here to contact us with any questions.